FAQs

How long does it take for an order to ship out?
It takes up to 5 business days! We always try our best to ship earlier, but please keep in mind it's a family business and sometimes life gets hectic
How long does it take for my order to arrive?
For Canadian and United States orders it usually takes about 1-2 week
international Orders takes up to 4 weeks
Please allow extra time for customs
What are your shipping methods?
We try to ship with the most economical shipping method, Canada Post and USPS & USPS international e-packets
Would I be able to get faster shipping?
Email us as soon as possible and we can see about providing you with a faster shipping method (FedEx, UPS, DHL etc)
What are your refund and exchange policies?
We don't do refund or exchanges, so please love the item before committing to buy! Only exception we make is if there was a mistake made on our part or if the item was defective, but feel free to contact us for any questions
What are your Grading Scales for Pins?
I don't have a specific grading scale, but I meticulously check every pin. Do keep in mind that every pin is made by hand and might have human errors. If you are for whatever reason unsatisfied, take multiple photos and contact me Thank you!
When will you have a sale/discounts?
We announce any and all active coupons/discount codes on our Social media, Patreon, and store banners. When a coupon/discount is active, there will be a section to input the code when placing an order

We only honour sales listed directly from our platforms during the dates indicated

Something is sold out! Will you be restocking?
Yes and no, we retire merchandise on the regular but there might be back inventory, feel free to contact us with the listing in question and we will let you know!
Do you wholesale?
Yes, Send us an email at Brownrabbitsart@gmail.com with the caption "Wholesale Inquiry" Thank you!